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Bringing accessibility to medication labels

INSIGHT

CVSYour medications can make a major difference in your daily life — unless you can’t tell them apart.

When it comes to purchases, pharmacies like CVS, Walgreens and Rite-Aid have made accommodations for blind and visually impaired customers. Many of these stores now have tactile keypad at the front checkout counter and magnification technology or a screen reader for online shoppers.

But what about identification options for drug containers? Where do these pharmacies stand on providing their customers at the pharmacy counter with accessibility?

CVS offers Braille labels for blind and visually impaired customers through a request. Call CVS’ customer service line to file your request, and you will have your medications labeled.

However, Duane Reade and Rite-Aid do not have a corporate policy regarding medication labels for blind and visually impaired customers. Instead, they leave it to the individual stores to handle labeling, many of which do not have…

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